If you’re experiencing issues with your mobility scooter or powerchair, don’t worry—we’ve compiled a list of common troubleshooting tips to help you get back up and running quickly. These tips cover most types of scooters, powerchairs, and other electric personal transport vehicles.
For further assistance, contact us at info@scootertown.es or call us toll-free at 1-800-329-9122.
1. Scooter Won’t Run
If your scooter isn’t operating, the first thing to check is the battery. Ensure that the scooter’s charging unit is properly connected, then plug the charger into a standard outlet. Continue charging until the battery meter reads full.
2. Scooter Is Fully Charged but Still Won’t Run
If the battery is fully charged and your scooter still won’t operate, consider the following:
• Key Issues:
- Ensure the key is inserted fully into the keyhole and turned to the ON position.
- If the key is not in correctly, reinsert it and turn it on.
• Manual Free-Wheeling Switch or Lever:
- Check that the manual free-wheeling switch (or lever) is in the OFF position. This feature disengages the motor and brakes for manual pushing.
• Power-Save Mode Activated:
- Remove the key and wait for at least 30 seconds before reinserting it. Power-save mode prevents battery drain when the scooter is idle. Activation time varies but typically ranges from 3 to 5 minutes.
• Circuit Breaker Reset:
- Press the main circuit breaker button (sometimes labeled RESET) to reset the motor.
3. Additional Checks for Collapsible Scooters
If you have a collapsible scooter, consider these potential issues:
• Battery Seating and Connection:
- Ensure both batteries are properly seated in the base. For clip-type batteries, make sure the clips are securely connected to their respective terminals.
• Front-to-Rear Harness:
- Confirm that the harness connecting the front and rear sections of the scooter is properly attached. This connection can become loose during normal use or after re-assembly.
4. Battery Meter Dips Low When Throttle Is Pressed
If the battery meter dips significantly when pressing the throttle, your batteries might be low on charge. Fully charge your batteries before continuing to use the scooter. Operating on a low charge isn’t recommended, as the scooter may stop unexpectedly.
If your batteries have been in use for a long time, they might be nearing the end of their lifespan. Consider having them load tested for strength at the service center where you purchased your scooter.
5. Scooter Hesitates or Runs Slowly When Throttle Is Fully Pressed
If your scooter hesitates or moves slowly even when the throttle is fully pressed, here are some possible causes:
• Low Battery Charge:
- Fully charge the batteries before using the scooter.
• Operating on an Upward Slope:
- Scooters may run slower on inclined surfaces, and hesitation may occur if the slope is too steep.
• Maximum Capacity Reached:
- If the rider is near the scooter’s weight capacity, performance may be reduced, especially on inclines.
6. Circuit Breaker Repeatedly Trips
If the circuit breaker keeps tripping, this could indicate an issue with the batteries. Older batteries may need more frequent charging or replacement. Consider having them load tested at your scooter’s service center.
7. Need More Help?
If none of these troubleshooting tips resolve your issue, contact Scooter Town for assistance. Our team is available seven days a week at 1-800-329-9122, and our technical staff is on call for emergencies outside of regular business hours.
By following these troubleshooting tips, you can keep your mobility scooter running smoothly and enjoy the freedom it provides. If you have any questions or need further support, don’t hesitate to reach out to Scooter Town—your trusted partner in mobility.
