Scooter Town Rental Terms & Conditions

We keep our rental process simple and transparent so you can focus on enjoying your trip. Please review the terms below.

We understand travel plans can change unexpectedly.

Free cancellations: If your flight is cancelled or your schedule changes, let us know as soon as possible and we won’t charge you.
No-show: If our team arrives at your hotel or Airbnb and no one is there — and we haven’t been informed — a no-show fee equal to one day’s rental will apply.

Communication is key, and we’ll always do our best to be flexible.

All rentals have a 3-day minimum. This is our break-even point to offer free delivery and pickup in Madrid & Barcelona.

If you return a scooter, wheelchair, or walker before the end of 3 days, the 3-day minimum charge still applies.
Many customers book for longer to keep plans flexible.

Need more time? Extensions are subject to availability and billed at the applicable daily rate.
If you paid for more than 3 days and return after the 3-day minimum but earlier than booked, any unused days beyond the minimum are refunded to your original payment method within 10 business days.

A refundable security deposit of €450 is required for scooters.

The deposit (and, if needed, additional charges) may be used for damage due to misuse/negligence or failure to follow instructions.
For total loss/theft/non-return, charges may extend to the full replacement value (€1,000–€3,000) depending on model.
Return all accessories and components with the equipment and in the same condition received.

Please inspect your equipment upon delivery.
Report any issues immediately so we can resolve them on the spot. Unreported delivery issues may be charged on return.

Need help? Email us at hello@scootertown.es.