Scooter Town - FAQ by SchemaPlus

Question 1

What is Scooter Town?

Accepted Answer

Scooter Town is a Spanish-based company that provides mobility scooter, wheelchair, and walking aid rentals in Madrid and Barcelona. We help travellers and locals stay mobile and independent by delivering clean, reliable equipment directly to their accommodation.

Question 2

How did Scooter Town start?

Accepted Answer

Scooter Town was founded after a personal experience made us realise how difficult it can be to find accessible mobility equipment when travelling. What began as a small idea to help one family member has grown into a trusted local service for visitors and residents across Spain.

Question 3

Who are your rentals designed for?

Accepted Answer

Our rentals are perfect for travellers with limited mobility, seniors, or anyone recovering from an injury or surgery. Many of our customers are tourists from the USA, Canada, and Europe who want the freedom to explore Spain comfortably.

Question 4

What makes Scooter Town different from other rental services?

Accepted Answer

We combine personal service with convenience. Every rental includes free delivery and pickup in central Madrid and Barcelona, bilingual support, and flexible rental terms. Our focus is on friendly, efficient service and equipment that’s ready to use from the moment it arrives.

Question 5

How does delivery work?

Accepted Answer

We deliver and collect mobility scooters, wheelchairs, and walkers directly from hotels, Airbnbs, residences, hospitals, or cruise ports. Everything is prepared in advance and fully charged, so you can start using it immediately.

Question 6

What condition are your products in?

Accepted Answer

All our scooters and wheelchairs are cleaned, sanitised, and safety-checked before every rental. We only use modern, foldable models that are comfortable, reliable, and easy to transport.

Question 7

Can I contact Scooter Town before booking?

Accepted Answer

Yes, of course. Our bilingual team is always happy to help. You can contact us by email at hello@scootertown.es, by phone at 1-800-329-9122 (toll-free from the USA & Canada), or +34 656 50 39 31 within Spain. You can also reach us quickly via WhatsApp on our website.

Question 8

What areas do you serve?

Accepted Answer

We currently operate in Madrid and Barcelona, with plans to expand to other Spanish destinations soon. Delivery is free in the city centre and available to nearby areas for a small additional fee.

Question 9

Do you offer long-term rentals?

Accepted Answer

Yes. We provide daily, weekly, and monthly rental options for visitors staying longer or locals needing temporary mobility assistance.

Question 10

What’s your mission at Scooter Town?

Accepted Answer

Our goal is to make mobility easy, affordable, and accessible for everyone. We believe travel should be enjoyable, and we work hard to help people move freely — with care, respect, and independence.

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