You call us. We fix it or replace it. Your problem becomes our problem — that's the whole point of renting locally.
This is actually one of the biggest advantages of renting over bringing your own scooter. If your own equipment breaks down in a foreign city, you're hunting for repair shops, dealing with language barriers, and potentially facing expensive shipping. With a rental, you make one phone call.
What Actually Happens
Step 1: You call or message us. We provide a local phone number that works during your rental period. WhatsApp works too. Describe what's happening — won't start, strange noise, battery not charging, whatever.
Step 2: We troubleshoot. Many issues have simple fixes — a circuit breaker that's tripped, a battery connection that's come loose, a setting that's been accidentally changed. We'll walk you through checking these first. Often, problem solved in five minutes.
Step 3: If that doesn't work, we come to you. We'll arrange to meet you — at your hotel, at the attraction, wherever you are. Depending on the issue, we'll either repair it on the spot or swap it for a replacement scooter.
Step 4: You continue your holiday. That's it. No repair bills, no hunting for parts, no ruined day. We handle the problem; you get back to enjoying Madrid.
Common Issues (And How Quickly They're Resolved)
Battery not charging: Usually a loose connection or charger issue. Phone fix in 5 minutes, or charger swap same day.
Scooter won't start: Often a tripped circuit breaker or key/fob issue. Phone fix in most cases. If not, replacement scooter delivered.
Flat tyre: Rare with solid tyres (which most rental scooters have), but if it happens, we'll swap or repair — usually within a couple of hours.
Strange noise or performance issue: We'll assess whether it's safe to continue or needs attention. If in doubt, we swap it out.
Accident damage: Contact us immediately. We'll assess the situation and ensure you have working equipment. Damage liability depends on circumstances — see your rental agreement.
Realistic Response Times
We're not going to promise 30-minute response times across all of Madrid — that's not realistic. What we can tell you:
Phone support: Immediate during operating hours. We answer or call back within minutes.
Central Madrid: Usually 1-2 hours for in-person assistance or swap.
Outer areas: May take longer depending on location and traffic.
Outside operating hours: We provide emergency contact information for urgent situations.
What Does Breakdown Support Cost?
Nothing extra — it's included in your rental. Mechanical failures, electrical issues, normal wear and tear — all covered. You don't pay for repairs or replacement equipment.
The only exception is damage caused by misuse or accidents. If you drive into a fountain or down a flight of stairs, that's different. Normal breakdowns? That's on us.
The Real Point: Peace of Mind
Most rentals go perfectly smoothly — no calls, no issues, no drama. But knowing support exists changes how you feel about the trip. You're not wondering "what if something goes wrong?" You know the answer: you call, we fix it.
That's worth something. It's worth a lot, actually.
Questions to Ask Any Rental Company
If you're comparing rental options, ask:
• What's the support phone number and when is it staffed?
• What happens if the scooter breaks down — repair or replacement?
• How quickly can you respond to problems?
• Is breakdown support included or extra?
• What's covered and what isn't?
Vague answers or extra charges for support are red flags. Good rental companies build support into their service because they know equipment sometimes fails.
Ready to Book With Confidence?
Our rental includes full breakdown support — because your holiday is too short for equipment stress.
Related Reading:
• Should I Fly With My Own Scooter or Rent in Madrid?
• What Type of Mobility Scooter Should I Rent for Madrid?
• How Long Does a Mobility Scooter Battery Last in Madrid?
