This guide lists specific hotels in Madrid with genuine accessibility for mobility scooter users. These recommendations are based on visitor feedback and verified accessibility features — not just a "wheelchair accessible" tick box on a booking site.
Always call ahead to confirm current accessibility and request specific room details. Hotels renovate, change policies, and sometimes oversell their accessibility. A quick phone call prevents unpleasant surprises.
Paseo del Prado / Retiro Area
Best location for first-time visitors. Flat terrain, wide pavements, walking distance to the Prado, Thyssen, Reina Sofía, and Retiro Park. Premium prices but excellent accessibility.
Hotel Ritz Madrid (Mandarin Oriental)
Address: Plaza de la Lealtad, 5
Price range: €€€€ (400-800€/night)
Recently renovated with excellent accessibility throughout. Step-free entrance, spacious lifts (fits full-size scooters), multiple accessible rooms with roll-in showers. Wide corridors, accessible restaurant, scooter charging in room. Staff trained for mobility needs. The gold standard if budget allows.
Westin Palace Madrid
Address: Plaza de las Cortes, 7
Price range: €€€€ (250-500€/night)
Historic palace hotel with good accessibility upgrades. Step-free entrance via ramp, large lifts, accessible rooms with grab rails and shower seats. The famous stained-glass dome restaurant is accessible. Ask for rooms near the lift — the building is large. Some older wings have narrower corridors.
NH Collection Madrid Paseo del Prado
Address: Plaza Cánovas del Castillo, 4
Price range: €€€ (150-280€/night)
Modern hotel directly opposite Neptune fountain. Step-free throughout, accessible rooms with roll-in showers, lifts accommodate scooters easily. Breakfast room accessible. Excellent location — Prado is 2 minutes away on flat ground. Good mid-range option with reliable accessibility.
Radisson Blu Madrid Prado
Address: Calle de Moratín, 52
Price range: €€€ (130-220€/night)
Contemporary hotel in a quieter street near Atocha. Fully accessible entrance, modern lifts, accessible rooms with lowered beds and wet-room showers. Rooftop bar accessible by lift. Slightly away from the main drag but still walkable to everything. Good value for this area.
Salamanca District
Upscale residential neighbourhood with wide pavements, grid layout, and excellent pavement quality. Further from major museums but very comfortable for scooter users. High-end shopping on Calle Serrano.
Hotel Wellington
Address: Calle de Velázquez, 8
Price range: €€€€ (200-400€/night)
Classic 5-star with excellent accessibility. Step-free entrance, large lifts, several adapted rooms. Spacious public areas easy to navigate. Garden terrace accessible. Near Retiro Park — 5-minute flat roll to the Alcalá entrance. Popular with guests who need accessibility; staff are experienced.
VP Jardín de Recoletos
Address: Calle de Gil de Santivañes, 6
Price range: €€€ (120-200€/night)
Aparthotel with larger rooms — useful if you need space for scooter storage. Accessible apartments with kitchenettes. Step-free building, lift access. Good for longer stays. Quiet residential street but close to Serrano shopping and Retiro.
NH Collection Madrid Eurobuilding
Address: Calle del Padre Damián, 23
Price range: €€€ (140-250€/night)
Large modern hotel in the business district. Excellent accessibility — wide corridors, multiple accessible rooms, large lifts. Has Paco Roncero's Estado Puro restaurant on-site. Further from tourist centre but Metro accessible (though note Metro accessibility issues). Good rates at weekends when business travellers leave.
Gran Vía / Centro
Central location, walking distance to most attractions. Gran Vía itself has excellent wide pavements. Side streets vary — some cobbled, some narrow. Choose hotels on or very near Gran Vía for best pavement access.
Hotel Emperador
Address: Gran Vía, 53
Price range: €€€ (120-220€/night)
Classic hotel right on Gran Vía. Step-free entrance, renovated lifts that fit scooters, accessible rooms available. Rooftop pool (seasonal) accessible by lift. Excellent central location with flat access in all directions along Gran Vía. Request room away from street for less noise.
The Principal Madrid
Address: Calle del Marqués de Valdeiglesias, 1
Price range: €€€€ (200-350€/night)
Boutique hotel just off Gran Vía with stunning rooftop terrace. Modern accessibility throughout — lifts, accessible rooms with wet-room showers, rooftop accessible. Smaller hotel so more personal service. Street is pedestrianised, smooth access. One of the more stylish accessible options.
Hyatt Centric Gran Via Madrid
Address: Gran Vía, 31
Price range: €€€ (180-320€/night)
Modern hotel in a renovated historic building. Excellent accessibility — ADA-compliant rooms, roll-in showers, wide doorways. Central Gran Vía location with step-free access to Callao area. Rooftop bar with views, accessible by lift. Reliable international chain standards.
Room Mate Oscar
Address: Plaza de Pedro Zerolo, 12
Price range: €€ (100-180€/night)
Design hotel in Chueca with good accessibility. Step-free entrance, modern lifts, accessible rooms with adapted bathrooms. Rooftop terrace with pool (accessible by lift). On a plaza, so flat approach from multiple directions. LGBT+ friendly neighbourhood. Good mid-range option.
Atocha Area
Near Atocha train station — useful for day trips to Toledo, Segovia, etc. Close to Reina Sofía and Madrid Río. Stay on the station side, not in Lavapiés itself (hilly, narrow streets).
NH Madrid Atocha
Address: Paseo de la Infanta Isabel, 9
Price range: €€ (90-160€/night)
Modern hotel opposite Atocha station. Fully accessible — step-free, adapted rooms, accessible breakfast area. Direct access to station for day trips. Reina Sofía 5 minutes on flat ground. Retiro Park entrance nearby. Practical and affordable.
Ibis Madrid Centro Atocha
Address: Calle de Atocha, 123
Price range: € (70-120€/night)
Budget option with reliable accessibility. Chain hotel standards — accessible rooms available, step-free access, lifts. No frills but functional. On the main Atocha road with good pavement access. Best value accessible option in central Madrid.
Near Airport (For Late Arrivals/Early Departures)
Hilton Madrid Airport
Address: Avenida de la Hispanidad, 2-4 (Terminal 4)
Price range: €€€ (120-200€/night)
Connected to Terminal 4 by covered walkway. Excellent accessibility — modern building, accessible rooms, large lifts. Useful for late arrivals or early departures. Not for sightseeing (you'll need Eurotaxi to centre) but solves the "arriving exhausted" problem.
NH Madrid Airport T4
Address: Avenida de la Hispanidad, s/n
Price range: €€ (90-150€/night)
Also connected to T4. Slightly lower price than Hilton with same accessibility benefits. Accessible rooms with adapted bathrooms. Free shuttle to other terminals. Good for breaking up a long journey.
What to Verify When Booking
Even with these recommendations, call the hotel directly and confirm:
• Door widths — room entrance and bathroom door (need 80cm+ for most scooters)
• Shower type — roll-in/wet-room vs low step vs over-bath
• Lift dimensions — width and depth (need 80cm x 120cm minimum)
• Scooter storage — in room, or is there secure storage?
• Charging — outlet location in room for overnight charging
• Breakfast access — is the restaurant on a different floor? Is it accessible?
Booking Tips
Book direct. Hotels can note specific requirements and guarantee room allocation. Booking sites treat you as a transaction.
Get written confirmation. After calling, email to confirm: "As discussed, please confirm accessible room with roll-in shower and space for mobility scooter." This creates a record.
Book early. Accessible rooms are limited — often just 1-3 per hotel. Last-minute means no availability.
Reconfirm before arrival. Email a week before to reconfirm your accessible room is reserved.
The Bottom Line
The Paseo del Prado area offers the best combination of accessibility and location for most visitors — flat terrain, near the main attractions, multiple hotel options at various price points. Salamanca is excellent if you prefer a residential feel and don't mind being slightly further from museums. Gran Vía works if you want to be in the heart of the action and don't mind the crowds.
Whatever you choose, verify accessibility details directly with the hotel. The extra ten minutes on the phone can save your entire trip from accommodation frustration.
Need Your Scooter Delivered?
We deliver rental scooters to any hotel in Madrid — including the ones listed here. Tell us where you're staying and we'll have it waiting when you arrive.
Related Reading:
• Best Accessible Restaurants in Madrid
• How to Get from Madrid Airport to the City
• Is Madrid Accessible for Mobility Scooter Users?
