Traveling with reduced mobility can be smoother with the right preparation and support. This guide outlines how to make the most of Spanish airlines’ accessibility services—from booking your flight to arriving at your destination. Below are the steps to take, along with direct links and contact information for your convenience.
Step 1: Booking Your Flight and Requesting Assistance
Booking Your Flight
Book your flight directly through the airline’s official website (e.g., Iberia, Air Europa, Vueling) so you can specify any accessibility needs during the booking process.
Requesting Assistance
Contact the airline’s dedicated Special Assistance or Medical Support department at least 48 hours before your flight to arrange any special services, such as wheelchair support or specific seating arrangements.
Contact Information Example (Iberia):
• Phone (Spain): +34 900 111 500
• Website: Iberia Special Assistance
(Note: Contact details and procedures may vary by airline. Check the specific airline’s website for the most accurate information.)
Step 2: Understanding Seating Options and Accessibility Features Onboard
Flexible Seating Arrangements
Many Spanish airlines offer flexible seating for passengers with reduced mobility. You may be able to request an extra seat for comfort or additional space. Contact the airline’s assistance department or check their website for details on accessible seating policies.
Accessibility Features Onboard
Before your trip, visit your airline’s website to review onboard accessibility features. You can often find information about in-cabin wheelchairs, accessible restrooms, and other accommodations designed to make your flight more comfortable.
Step 3: Traveling with Your Own Mobility Device
Preparing Your Mobility Device
Review your airline’s guidelines for traveling with mobility aids—these may include size and weight restrictions, battery rules for powered wheelchairs, and any necessary paperwork.
Submitting Mobility Device Information
Some airlines provide online forms for submitting information about powered mobility aids in advance. Check your chosen airline’s website for a “Mobility Aids and Assistance” or “Special Services” section where you can fill out any required forms.
Step 4: At the Airport
Curbside Assistance and Airport Support
Most Spanish airlines and airports offer curbside assistance for passengers with reduced mobility. You can request help getting from the drop-off point to check-in, security, and the boarding gate. Specific procedures vary, so visit your airline’s “Accessibility at the Airport” or “Special Assistance” page to learn more and make arrangements.
Step 5: During the Flight
Onboard Comfort
Find out what to expect onboard, including the availability of onboard wheelchairs, accessible washrooms, and any other services that can help you stay comfortable. Many airlines provide detailed information on their websites under “Accessibility Onboard” or “Travel Assistance.”
Step 6: After Your Flight – Handling Delays, Damage, or Loss of Mobility Aids
Reporting Issues
If you encounter any problems—such as delays, damage, or loss of mobility aids—report them immediately upon arrival at your destination. You can also contact the airline’s customer service or assistance department for further support.
Filing a Claim
To file a claim for damaged or lost mobility equipment, follow your airline’s specific procedure, which is usually outlined on the “Customer Support” or “Assistance Services” section of their website.
Step 7: Providing Feedback or Reporting Concerns
Submitting Feedback
Should you need to provide feedback about your travel experience or report accessibility-related concerns, check for an “Accessibility Feedback Form” or a dedicated email address on the airline’s website. This helps airlines continually improve their services for passengers with reduced mobility.
Additional Links (Examples):
• Vueling Special Needs Assistance
By following these steps and using the provided resources, you can better navigate Spanish airlines’ services for passengers with reduced mobility. Remember to contact the airline’s assistance department well in advance to ensure all necessary arrangements are in place. Safe travels!
