Frequently Asked Questions
Write a complete answer to the most frequent questions that your customers might have, such as important product information, shipping policies, payment issues or returns.
Life happens, and plans change — we totally get it. That’s why we offer free cancellations and early returns with no penalties. All we ask is that you let us know as soon as possible if you can’t make it. A quick heads-up helps us keep things running smoothly for everyone. No-shows without prior notice may be charged for one rental day.
We believe in keeping things easy and stress-free. If your plans change and you return your scooter early, no problem! Your final price will simply adjust to the daily rate that best matches your actual rental period. Fair and square, no surprises.
With many companies, a 12-hour rental means if you pick up your scooter at 10:00 AM, you’ll need to return it by 10:00 PM the same day—or pay for an extra day.
At Scooter Town, our 24-hour rental gives you the freedom to keep the scooter until 10:00 AM the next day—no extra charges.
This electric scooter is designed for easy navigation through most passageways and deck corridors, fitting perfectly in standard staterooms with door widths typically ranging from 23” to 27” (58 to 69 cm). The scooter is 20” (51 cm) wide, providing a comfortable and accessible cruise experience.